Radio Guest Appearance: “Innovation in Customer Experience”

September 10, 2009

“People will not always remember what you said or what you did, but they will remember how you made them feel.” I was recently a guest on High Velocity Radio, talking about “Innovation in Customer Experience.” Show hosts Stone Payton and Todd Schnick had the show professionally transcribed. Read on…

Read the full article →

@ Social Gaming Summit – What I Learned

June 26, 2009

SAN FRANCISCO – I attended the Social Gaming Summit this week, and here is a digest of the most interesting things that I learned. Justin Smith, editor of Inside Facebook gave a state of the industry. He defines social games as “casual games designed to be played with friends on online social platforms.” Facebook has […]

Read the full article →

A Forumla for Happiness: LC = BP

March 18, 2009

If you’re visiting today from Gretchen Rubin’s “The Happiness Project” on Slate, welcome! We share a common interest in the science and art of happiness and fulfillment – and I’m glad to meet you. Adding to Gretchen’s great list, one thing I’ve learned about happiness and fulfillment over the past year is from peak performance coach […]

Read the full article →

Extreme Customer Service: Winning Customer Loyalty

February 24, 2009

It’s not just what happens that matters, but how a company responds to something that matters. This issue of Business Week has a great cover story “Extreme Customer Service”. The article showcases Amazon, and explains how when things go wrong with the customer experience at Amazon, the company aims to make things right for the customer […]

Read the full article →

Twitter: “Like the Show Seinfeld”

February 1, 2009

“It’s in the process of talking about the small things, the ordinary… that people bond.” Dom Sagolla (@dom) provides a fascinating insider view of how Twitter went from idea to product in his article, “How Twitter was Born“. Dom’s article got me thinking back to when I first started using Twitter two years ago.  I […]

Read the full article →

My Review of the Cybex Arc Trainer (“The BMW of Elliptical Trainers”)

January 26, 2009

It was curiosity at first sight. And love at first workout. That’s the response I had after first seeing – and then trying out – the Cybex Arc Trainer at a client’s fitness center last year. I was so impressed with the Cybex Arc Trainer that I decided to purchase one for my home gym. After […]

Read the full article →

GRA/TAG Business Launch Competition 2009

January 20, 2009

I’m super enthusiastic about being asked to be a semi-finals judge again for the GRA/TAG Business Launch 2009.  This competition, designed to help a Georgia-based start up technology company launch its business, has one of the largest prizes in the country: $100,000 cash plus $200,000 in kind services. The competition also offers entrants the opportunity to be […]

Read the full article →

Google at 10: Marissa Mayer, VP Google talks about Apple and Steve Jobs (Part 5)

September 9, 2008

I had a chance to conduct a one-on-one interview last year with Marissa Mayer, Vice President, Search Products & User Experience at Google. In honor of Google’s 10th birthday, and with Apple’s scheduled iPod announcements today, here’s what Marissa had to say about Apple and Steve Jobs. DAVID ECKOFF: I understand you admire Steve Jobs […]

Read the full article →

Google at 10: Interview with Marissa Mayer: Small Teams and Leapfrogging (Part 4)

September 8, 2008

I had a chance to conduct a one-on-one interview last year with Marissa Mayer, Vice President, Search Products & User Experience at Google. In honor of Google’s 10th birthday, I’m publishing excerpts of the interview on my blog. DAVID ECKOFF: If you were to go to work at a company more mature in it’s lifecycle, […]

Read the full article →

Google at 10: Talking with Marissa Mayer: product management, prototypes and 20% time (part 3)

September 8, 2008

I had a chance to conduct a one-on-one interview last year with Marissa Mayer, Vice President, Search Products & User Experience at Google. In honor of Google’s 10th birthday, I’m publishing excerpts of the interview on my blog. DAVID ECKOFF: Could you talk about the product management process at Google, how you go from idea […]

Read the full article →

← Previous Entries

Next Entries →