UPDATE: I made a second visit to 70 Park Avenue later that year to give them a second chance, and unfortunately had an even worse experience. There were various service and attitude issues with the staff; the Inner Circle welcome amenity was a comedy of errors (despite me writing to the hotel GM in advance to give the hotel the best chance of success); no hot water in the shower (only ice cold, the hot water on my floor was broken, later fixed), and more.
Of those problems, I found the service and attitude issues to be particularly frustrating, falling far short of all other Kimpton properties.
I’ve crossed 70 Park Avenue off my list of hotels for business trips to New York City and will not return.
New option in New York City: Kimpton puchased “The Muse” hotel in NYC. I have since stayed there twice and the service was outstanding. Once they get The Muse renovated, the physical plant will be up to Kimpton’s standards, and finally Kimpton should have a great option for New York!
I recently stayed at 70 Park Avenue Hotel while on a business trip to New York City. Here is my review:
LOCATION: 70 Park Avenue hotel is located at Park Avenue and 38th Street – in Murray Hill, a unique residential enclave nestled in the heart of midtown Manhattan. The location is central yet the neighborhood “retains a smaller, more personal character.”
TRANSPORTATION: Upon arrival at Laguardia airport, I took a taxi to the hotel, about 30 minutes without traffic. Couldn’t be easier.
CHECK IN: Check in at the front desk was professional. As a Kimpton “Inner Circle” elite level guest, I was entitled to an upgrade to the best room available at check in: I was presented with a choice of my booked Deluxe room on a higher floor or an upgrade to a King Premier room on a lower 4th floor.
Upon my request, a hotel staffer escorted me to see each room so I could compare before making a decision.
The booked Deluxe room wasn’t that great: the view from the higher floor was uninspiring and the bathroom was quite possibly the smallest bathroom I’ve seen in any hotel (including a variety of New York City hotels). Simply put, the cramped bathroom in the Deluxe room would have been unacceptable – and if you are considering booking one of these rooms I advise against it.
The upgraded King Premier room was essentially the same as the Deluxe room except the bathroom was somewhat larger (although still small it was acceptable) and had a bath tub with jacuzi jets. I was concerned about the possibility of hearing street noise from this lower floor room – and with the hotel staffer’s assurance that it wouldn’t be a problem, I decided on the upgraded room.
Speaking of upgrades, if you’re an Inner Circle elite level member hoping for an upgrade to the 2,000 square-foot Penthouse Suite, forget about it, I was told by hotel management that they do not upgrade Inner Circle guests to the suite even if it is available.
If you’re on the official website for 70 Park Avenue, there is a photo gallery which has a single photo of a magnificent bathroom. If you’re expecting all the bathrooms to look like the photo on their site, you’ll be disappointed. That photo appears to be the bathroom in the one Penthouse Suite and is NOT representative of bathrooms in the hotel.
HOTEL BUILDING: 70 Park Avenue is in what was previously the Doral Hotel, with Kimpton doing a multi-million dollar renovation. The lobby is comfortable and inviting; with a 14-foot limestone and sandstone fireplace and plush furniture. 70 Park Avenue is a botique hotel, but unlike hotels such as the W Hotel, it isn’t too hip or pretentious – it has more of a residential feeling.
MY ROOM: Here’s the good, the bad and the ugly about my upgraded King Premier Room:
HOTEL STAFF AND MANAGEMENT: The hotel manager I chatted with in the lobby was very friendly and professional. The staff in front of the lobby elevator was friendly and helpful. The people I spoke with gave 70 Park Avenue Hotel a personal touch that is often lacking in New York City.
CHECK OUT: fast and efficient.
WHEN BOOKING YOUR ROOM: If you decide to stay at 70 Park Avenue, avoid the Deluxe rooms so you don’t get the tiny bathroom. Also, be sure to get a higher level room to avoid street noise in the morning.
THE VERDICT: I liked the people at 70 Park Avenue but I’m not a big fan of the rooms at 70 Park Avenue Hotel. In addition, the hotel poorly handled my Inner Circle elite level benefits – major points off for that from this traveler. But it’s my lack of enthusiasm for the rooms that tips the scales against a return trip to 70 Park Avenue. Despite the W Hotel Time Square’s own shortcomings, the Platinum level upgrades from Starwood are generally better rooms.