I have “Inner Circle” elite status with Kimpton Hotels InTouch loyalty program, and am mostly satisfied with the benefits of the program and the personal attention I have received from Kimpton.
Kimpton has often gone the extra mile to ensure that I am taken care of. They usually make me feel like a valued customer, unlike my experiences with Starwood.
I like that as one of the benefits of “Inner Circle” status, Kimpton provides me with the direct line phone and e-mail address for Kimpton CEO Tom LaTour. I have spoken with Mr. LaTour, and am favorably impressed.
On the downside, Kimpton’s “In Touch” loyalty program systems and processes appear to be not as automated or advanced as other programs. I expect that over time they will make enhancements.
Preferred reservations in hotel restaurants is a good concept and the complimentary chef’s course for the table is a nice touch.
