Coaching innovation: An interview with Intuit’s Bill Campbell

March 14, 2007

A great article in newest edition of The McKinsey Quarterly entitled, “Coaching innovation: An interview with Intuit’s Bill Campbell.” In this Q&A, CEO Campbell talks about the role of innovation in stimulating growth, as well as the management challenge of building and sustaining an innovative corporate culture. Points I found compelling: Campbell looks for founders, […]

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Innovation Process at McDonald’s: Inventing the Snack Wrap

February 6, 2007

A good article in the Wall Street Journal last week that describes the innovation process at McDonald’s and the invention of the snack wrap. Years ago, McDonald’s relied on creative franchisees to develop new items in their kitchens. Today, McDonald’s uses a more sophisticated approach led by Dan Coudreaut, director of culinary innovation. Coudreaut and […]

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Hall of Shame service: Dunham’s Sports customer service

February 5, 2007

File under customer service complaints: I recently purchased two pairs of ASICS Kinsei running socks, from online sporting goods merchant DunhamsSports.com. Great high-end running socks, but poor customer service from the online seller. Dunham’s Sports correctly charged me for two pairs of ASICS Kinsei Quarter socks – but incorrectly sent only one pair of the […]

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RealNetworks launches film and entertainment news site Film.com

January 31, 2007

RealNetworks has launched a film and entertainment news site, Film.com, featuring film previews, movie trailers, DVD releases, and coverage of television programming and celebrity news. Plenty of other web sites and blogs already offer similar content – so it remains to be seen if Real can build an audience in a crowded space. Having said […]

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Upcoming Speaking Engagements: Video on the Net; Innovation Insights

January 18, 2007

I’m looking forward to participating as a panel speaker at the “Video on the Net” conference in San Jose in March. The topic: “A New Look at Content.” Then in April, I will be a keynote speaker at Perot Innovation Lab’s “Innovation Insights 2007” in Phoenix, speaking on the topic “Lessons from the Consumer Web.” […]

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Review: ASICS Gel-Kinsei running shoes

January 1, 2007

As we start 2007, if you’re making a new years resolution related to fitness and in the market for new running shoes, I can recommend the Gel-Kinsei, ASICS’ most technologically advanced shoe. Just how technologically advanced are these shoes? In a recent profile of the best running shoes, Men’s Health described the Gel Kinsei as […]

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Ultimate Ears triple.fi 10 earphones reviews

December 14, 2006

My friends at Ultimate Ears will soon release “limited edition” units of their newest product innovation: the “triple.fi 10“, high-end triple-driver earphones. As some of you may recall from my previous review, I use Ultimate Ears UE-10 customer in ear monitors with my iPod. I am excited to see UE releasing the triple-driver universal fit […]

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Hall of Fame service: Tiffany & Co.

December 14, 2006

My wrist watch from Tiffany & Co. recently started running slow. Turns out it was in need of periodic maintenance. Tiffany & Co. handled everything – our discussions and the servicing – in an outstanding way. Peggy Cush and Shannon Kelly from Tiffany & Co. provided customer service that was professional in every regard. The […]

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Strength Training with Static Contraction Training: results after four months

November 23, 2006

UPDATE: the original article below describes my first four months training with SCT. Here are additional links to updated results: Fitness Results Over One Year: Transforming My Body Through Fitness and Nutrition (January 13, 2008) Strength Training: Unpacking New “Streamline SR” Fitness Equipment (August 25, 2007) Fitness Results: Break Out Quarter! (Quarterly report, August 29, […]

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Report: How to Achieve Superior Financial Performance While Spending Less on R&D

November 15, 2006

The San Francisco Chronicle has a good article today on innovation: “Watching their P’s and Q’s over R&D Google, Apple among best firms at turning cost-efficient research into products” The premise of spending less and getting more is the key finding to emerge from a study released by the Booz Allen Hamilton consulting firm. Titled […]

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