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	<title>Comments on: Radio Guest Appearance: &#8220;Innovation in Customer Experience&#8221;</title>
	<atom:link href="http://davideckoff.com/2009/09/radio-guest-appearance-innovation-in-customer-experience.html/feed" rel="self" type="application/rss+xml" />
	<link>http://davideckoff.com/2009/09/radio-guest-appearance-innovation-in-customer-experience.html</link>
	<description>On Innovation, New Media &#38; The Bigger Better Deal</description>
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		<title>By: David Eckoff</title>
		<link>http://davideckoff.com/2009/09/radio-guest-appearance-innovation-in-customer-experience.html/comment-page-1#comment-707</link>
		<dc:creator>David Eckoff</dc:creator>
		<pubDate>Fri, 11 Sep 2009 21:46:15 +0000</pubDate>
		<guid isPermaLink="false">http://davideckoff.com/?p=935#comment-707</guid>
		<description>Hey Jon, thanks for listening to the show and for your comments with all those great resources.  I&#039;m a big fan of what Zappos is doing with customer experience. 

See you next time I&#039;m in Vegas,  and we&#039;ll definitely go to Cold Stone for a Mud Pie Mojo. 

Maybe we can get the folks from Cold Stone, Amazon, Dell, Comcast, etc to all get together for ice cream and talk shop? That would be epic!</description>
		<content:encoded><![CDATA[<p>Hey Jon, thanks for listening to the show and for your comments with all those great resources.  I&#8217;m a big fan of what Zappos is doing with customer experience. </p>
<p>See you next time I&#8217;m in Vegas,  and we&#8217;ll definitely go to Cold Stone for a Mud Pie Mojo. </p>
<p>Maybe we can get the folks from Cold Stone, Amazon, Dell, Comcast, etc to all get together for ice cream and talk shop? That would be epic!</p>
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		<title>By: Jon</title>
		<link>http://davideckoff.com/2009/09/radio-guest-appearance-innovation-in-customer-experience.html/comment-page-1#comment-706</link>
		<dc:creator>Jon</dc:creator>
		<pubDate>Fri, 11 Sep 2009 21:36:57 +0000</pubDate>
		<guid isPermaLink="false">http://davideckoff.com/?p=935#comment-706</guid>
		<description>Wow! Great listen! I really enjoyed this! 

At Zappos, we really believe that the focus on service is the only way to go! The service flows from everyone, to everyone, our vendors/partners, employees, customers, everyone! 

You guys mentioned the tours, we love to have guests come through to take tours! if you are planning on coming to the Vegas area, let us know (http://tours.zapposinsights.com) and we&#039;ll make sure you get the chance!

You can also take a closer look at how our culture affects everything we do! http://www.zapposinsights.com is a video subscription site that allows companies/people to ask questions and get video answers from Zappos management. There&#039;s free content, too, so you can see what it is all about. 

blogs.zappos.com is another way to see the fun and weird side of our days!

Come on out, there&#039;s a ColdStone across the street, we&#039;ll grab a Mud Pie Mojo!</description>
		<content:encoded><![CDATA[<p>Wow! Great listen! I really enjoyed this! </p>
<p>At Zappos, we really believe that the focus on service is the only way to go! The service flows from everyone, to everyone, our vendors/partners, employees, customers, everyone! </p>
<p>You guys mentioned the tours, we love to have guests come through to take tours! if you are planning on coming to the Vegas area, let us know (<a href="http://tours.zapposinsights.com" rel="nofollow">http://tours.zapposinsights.com</a>) and we&#8217;ll make sure you get the chance!</p>
<p>You can also take a closer look at how our culture affects everything we do! <a href="http://www.zapposinsights.com" rel="nofollow">http://www.zapposinsights.com</a> is a video subscription site that allows companies/people to ask questions and get video answers from Zappos management. There&#8217;s free content, too, so you can see what it is all about. </p>
<p>blogs.zappos.com is another way to see the fun and weird side of our days!</p>
<p>Come on out, there&#8217;s a ColdStone across the street, we&#8217;ll grab a Mud Pie Mojo!</p>
]]></content:encoded>
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	<item>
		<title>By: Todd Schnick</title>
		<link>http://davideckoff.com/2009/09/radio-guest-appearance-innovation-in-customer-experience.html/comment-page-1#comment-705</link>
		<dc:creator>Todd Schnick</dc:creator>
		<pubDate>Fri, 11 Sep 2009 15:19:41 +0000</pubDate>
		<guid isPermaLink="false">http://davideckoff.com/?p=935#comment-705</guid>
		<description>We had a great time. Can&#039;t wait to have you back!</description>
		<content:encoded><![CDATA[<p>We had a great time. Can&#8217;t wait to have you back!</p>
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