http://davideckoff.com/2007/02/hall-of-shame-service-dunhams-sports-customer-service.html On Innovation, New Media & The Bigger Better Deal Mon, 08 Mar 2010 18:16:26 -0700 http://wordpress.org/?v=2.8.6 hourly 1 http://davideckoff.com/2007/02/hall-of-shame-service-dunhams-sports-customer-service.html/comment-page-1#comment-750 Wayne Baldwin Wed, 09 Dec 2009 18:09:42 +0000 http://davideckoff.com/?p=68#comment-750 I just purchased a marlin 30-30 w/ scope from the Richmond, KY store. The little girl that was responsible for the department had not the first clue about weaponry or ammo. She told me that there was a lever lock that locks the lever in the wide-open position that she was not allowed by federal law to remove, so the brand new gun would not fit, open levered into the box. She gave me the empty box and walked to he front door, handing me the rifle, lever in full open lock and walked away. I went to my truck and looked through the box. there were no instructions on how to remove this locking mechanism that was wedged under the scope and into the loading chamber. It was securely jammed into the gun and bare handed, it would not budge. I took a screwdriver and pried it off, scratching the blue off part of the barrel doing it, in front of the store, in the parking lot. They have a no return policy, I have been told. All I got out of this was a "sorry". $500 brand new gun. I am soooo pissed. I will never shop there for anything again. I just purchased a marlin 30-30 w/ scope from the Richmond, KY store. The little girl that was responsible for the department had not the first clue about weaponry or ammo. She told me that there was a lever lock that locks the lever in the wide-open position that she was not allowed by federal law to remove, so the brand new gun would not fit, open levered into the box. She gave me the empty box and walked to he front door, handing me the rifle, lever in full open lock and walked away. I went to my truck and looked through the box. there were no instructions on how to remove this locking mechanism that was wedged under the scope and into the loading chamber. It was securely jammed into the gun and bare handed, it would not budge. I took a screwdriver and pried it off, scratching the blue off part of the barrel doing it, in front of the store, in the parking lot. They have a no return policy, I have been told. All I got out of this was a “sorry”. $500 brand new gun. I am soooo pissed.
I will never shop there for anything again.

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